A cadet at the Air Force Academy once asked me, "Sir, if you performed a task perfectly, would you have performed it with excellence?" My response, "Maybe, maybe not. Perfection may sometimes equal excellence, but excellence does not always equal perfection." We went on to have a thought-provoking conversation.
READ MORE »How do you build a culture of excellence in a company or an organization? How do you instill a commitment to excellence in an individual’s life? There are different methods, and some are better than others. Some can be much more impactful in a significant way.
READ MORE »Delta Airlines, the company I flew for, intentionally and consistently worked to create and maintain a culture of excellence in every aspect of its operations. I saw it up close, was proud to be a part of it, and gained from the fruits of that continuous effort. Customers, employees, and shareholders have all benefited from the company's focus on excellence, and the results speak for themselves.
READ MORE »Many of us are familiar with the phrase “Striving for excellence.” We have probably been encouraged to do so by our parents or teachers in the past. It is easy to say but hard to put into practice. At least that is the conclusion that I have come to.
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